Delete my ClassMata account and data

This page explains how to request the deletion of your account in the ClassMata app (Android and web portal) and of the data associated with it.

Last updated: October 2026

Who can ask?

Anyone who has an account in the ClassMata app: staff, teacher, parent or student. Accounts are created by the school, which is the data controller; ClassMata acts as its processor (see the data processing agreement). We handle your request together with the school when needed.

How to request deletion

  1. Send your request Fill in the form below, or email [email protected] with the subject “Account deletion – ClassMata”.
  2. Tell us who you are Your full name, your school, your role and the login used in the app (email, phone or student number).
  3. We verify your identity We reply to the email address of the request and, if needed, ask your school to confirm before anything is deleted.
  4. We delete and confirm Deletion is carried out within 30 days after verification, then we send you a confirmation.

You can also ask your school administrator to forward the request to us.

Data deleted and data kept

Type of data What we do Timing or retention
Account and sign-in credentials Deleted Within 30 days
Contact details (email, phone) and profile photo Deleted Within 30 days
Notifications and app preferences Deleted Within 30 days
School record: enrolment, marks, report cards, attendance, discipline Kept by the school (data controller). Deleted or anonymised only on the school's instruction. Set by the school, according to applicable regulation
Financial data: payments, receipts, accounting entries Kept because the school must keep them for its accounting and legal obligations. Legal period applicable to the school
Audit and security logs Kept for security and traceability of operations. 12 months
Technical backups Erased as backups rotate out. Up to 90 days

For more on the data we process and your rights, see the privacy policy.

Deletion request form